Who are we?

Tower Village is committed to protecting the personal data of its Customers/Users, whether in the context of the use of its products and services or in any situation where personal data is processed. This Policy was created to reflect Tower Village’s commitment to complying with data protection regulations.

Why does this Data Protection Policy exist?

This Policy aims to inform Customers/Users about the general rules for processing personal data, which are collected and processed in strict compliance with the applicable legislation, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”).

Tower Village follows best practices in data security and protection and has implemented the necessary technical and organisational measures to ensure compliance with the GDPR. Personal data is processed lawfully, fairly, transparently and only for authorised purposes.

Tower Village is committed to protecting the confidentiality of personal data and has adopted appropriate measures to ensure its accuracy, integrity and security, while also safeguarding the rights of data subjects.

The provisions of this Data Protection Policy complement the data protection clauses in contracts signed with Tower Village’s Customers/Users, as well as the terms and conditions published on its website.

What does this Data Protection Policy cover?

This Policy applies exclusively to the collection and processing of personal data for which Tower Village is responsible, in the context of the services and products it provides, and in any other situation where personal data is processed by Tower Village.

The Tower Village website may contain links to external websites. These are provided in good faith. However, Tower Village is not responsible for the processing of personal data by these websites and does not guarantee the accuracy, reliability, or functionality of their content.

What is personal data?

Personal data is any information, regardless of format, including sound and image, that relates to an identified or identifiable natural person.

An identifiable person is someone who can be identified directly or indirectly, in particular through an identifier such as a name, identification number, location data, online identifier, or one or more elements specific to their physical, physiological, genetic, mental, economic, cultural, or social identity.

What is meant by processing personal data?

Processing personal data means any operation or set of operations carried out on personal data, by automated or non-automated means, such as collection, recording, organisation, storage, adaptation, retrieval, consultation, use, transmission, dissemination, restriction, deletion or destruction.

Who is responsible for processing personal data?

Tower Village is the entity responsible for determining the purposes and means of processing personal data.

If you wish to contact the data controller, you may do so through the website www.towervillage.pt

Who is the Data Protection Officer (DPO)?

The DPO ensures compliance with data protection laws and this Policy, and helps ensure that data subjects are informed about how their data is handled and what their rights are.

You can contact the DPO via the website www.towervillage.pt

What types of personal data are processed?

Tower Village processes data such as name, address, phone number and email, along with other data provided by Customers/Users, in order to deliver services and/or products.

It may also process traffic data, geographic location, usage profiles and consumption patterns, when required to deliver services or, with consent, for marketing purposes.

When and how do we collect your personal data?

Your data is collected by phone, in writing or through the website, always ensuring prior consent is obtained where necessary.

Some data is essential for fulfilling contracts. If such data is not provided, Tower Village may not be able to provide the requested product or service.

If you are not a Customer/User, your personal data will only be processed if you submit it voluntarily, for example by subscribing to our newsletter.

Who are the recipients of your personal data?

Tower Village may share personal data with official entities such as judicial, regulatory, tax or law enforcement authorities where legally required.

What are the purposes of processing your data?

Data is used to manage the contractual relationship, deliver services and tailor offerings to each Customer/User.

With consent, it may also be used for marketing communications, promotions, institutional messages or customer satisfaction surveys.

How long do we keep your personal data?

Data retention periods depend on the purpose of processing and the applicable legal requirements.

Where there is no specific legal requirement, data will be kept only as long as necessary for the purpose it was collected.

What are your rights as a data subject?

You have the right to access, correct, update, restrict, erase, or object to the processing of your personal data, as well as the right to withdraw your consent (without affecting the lawfulness of prior processing) and to request data portability.

How can you exercise your rights?

You can exercise your rights directly or by submitting a written request to the data controller, using the contact information provided in this Policy.

How can you opt out of marketing communications?

If you have consented to receive marketing communications via phone, email, SMS or other channels, you may withdraw your consent at any time.

How can you lodge a complaint?

You can submit a complaint to Tower Village or directly to the Portuguese Data Protection Authority (CNPD) through the channels made available by this entity.

What security measures are in place?

Tower Village has implemented technical and organisational measures to prevent data loss, misuse, unauthorised access or disclosure, and other unlawful processing activities.

Subcontracted service providers are contractually obliged to ensure an adequate level of security.

The Tower Village website uses encrypted connections (SSL), and data is stored securely on protected servers.

We also recommend that all users take security precautions when browsing the internet, such as using updated software and secure websites.

In what situations do we share your data with third parties?

Tower Village may rely on third parties to provide services. These providers may have access to personal data under strict contractual conditions that guarantee security and confidentiality.

Tower Village remains responsible for all data shared under these arrangements.

Do we transfer your data outside Portugal?

Some services may involve the transfer of personal data outside Portugal or the EU. In these cases, Tower Village ensures that legal requirements are met and appropriate safeguards are in place.

How can you stay informed of updates to this Policy?

Tower Village reserves the right to modify this Policy at any time. Any changes will be published on the website.

We recommend checking the website regularly for updates.

Cookies

Tower Village uses cookies to improve website performance and user experience. For more details, please refer to our Cookie Policy.

Applicable Law

This Policy and the processing of personal data are governed by the GDPR and applicable national legislation.

Final Provisions

If any part of this Policy is found to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.

Tower Village may amend this Policy at any time. The latest version is always available at www.towervillage.pt

Last updated: March 20, 2025.